This position takes part in assisting and supporting the Lodge Manager and Assistant Manager in maximising sales and the day-to-day operations of the Lodge, while ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

 KEY PERFORMANCE INDICATORS

Sales to Budget

IPT (Items Per Transaction)

  Average $

Accessory Sales

  VIP Sign ups

KEY TASKS / ACCOUNTABILITIES

1. Sales

 2. Customer Service

3. Administration and Security

4. Maintaining visual Standards

5. Best Practice of Company Values

• Work with the Lodge team in the maximisation of sales and provision of exceptional customer service in accordance with the Rodd & Gunn sales training program and Sales Folder.

• Meeting set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured environment, with sales teams frequently expected to hit their targets;

• Stocking, replenishing and cleaning the Lodge

• Contribute to the minimisation of the Lodge’s costs and controllable expenses through pro-active and effective cost management.

• Effectively participate in administrative processes at a Lodge level and ensure compliance with all policies, procedures, standards and guidelines with respect to Finance and Administration, Stock Control, Point of Sale, Quality, Visual Merchandising, Security and Occupational Health and Safety.

 • Support business direction and strategy in accordance with Rodd and Gunn directives, standards and guidelines.

• Adhere to company security policies in relation to cash handling, back room and safe security. • Participate in stocktaking

• Reflect brand values with personal presentation and dress standards. • Have a high level of product knowledge so that product features and benefits can be passed on to the customer.

KEY RELATIONSHIPS: General Manager, Area Manager, Lodge Manager, Assistant Manager, Sales Team, Coaching and Development Manager and Brand/Visual Merchandising Manager.

QUALIFICATIONS-

Customer service experience

Exceptional Customer Service and Selling Skills

  Professional written and oral communication skills

Basic computer usage skills

PERSONAL ATTRIBUTES-

• Demonstrated work ethic, integrity, loyalty, honesty and professional conduct

• Reliable • Self Motivation and Great energy

• Fashion Savy • Have Initiative

• Desire to learn and grow

 • “Can do”, Positive attitude

• Believes in brand values/culture

• Super Friendly- Know how to have fun

Please visit our careers page to see more job opportunities.

This position takes part in assisting and supporting the Lodge Manager and Assistant Manager in maximising sales and the day-to-day operations of the Lodge, while ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

 KEY PERFORMANCE INDICATORS

Sales to Budget

IPT (Items Per Transaction)

  Average $

Accessory Sales

  VIP Sign ups

KEY TASKS / ACCOUNTABILITIES

1. Sales

 2. Customer Service

3. Administration and Security

4. Maintaining visual Standards

5. Best Practice of Company Values

• Work with the Lodge team in the maximisation of sales and provision of exceptional customer service in accordance with the Rodd & Gunn sales training program and Sales Folder.

• Meeting set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured environment, with sales teams frequently expected to hit their targets;

• Stocking, replenishing and cleaning the Lodge

• Contribute to the minimisation of the Lodge’s costs and controllable expenses through pro-active and effective cost management.

• Effectively participate in administrative processes at a Lodge level and ensure compliance with all policies, procedures, standards and guidelines with respect to Finance and Administration, Stock Control, Point of Sale, Quality, Visual Merchandising, Security and Occupational Health and Safety.

 • Support business direction and strategy in accordance with Rodd and Gunn directives, standards and guidelines.

• Adhere to company security policies in relation to cash handling, back room and safe security. • Participate in stocktaking

• Reflect brand values with personal presentation and dress standards. • Have a high level of product knowledge so that product features and benefits can be passed on to the customer.

KEY RELATIONSHIPS: General Manager, Area Manager, Lodge Manager, Assistant Manager, Sales Team, Coaching and Development Manager and Brand/Visual Merchandising Manager.

QUALIFICATIONS-

Customer service experience

Exceptional Customer Service and Selling Skills

  Professional written and oral communication skills

Basic computer usage skills

PERSONAL ATTRIBUTES-

• Demonstrated work ethic, integrity, loyalty, honesty and professional conduct

• Reliable • Self Motivation and Great energy

• Fashion Savy • Have Initiative

• Desire to learn and grow

 • “Can do”, Positive attitude

• Believes in brand values/culture

• Super Friendly- Know how to have fun

Please visit our careers page to see more job opportunities.

This position assists and supports the Lodge Manager with the responsibility of maximizing sales and profit through effective control, motivation and development of the Lodge team. This position also is in place to assist the Lodge manager with the day-to- day operations of a retail Lodge, in implementing strategies to improve customer service and ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

KEY PERFORMANCE INDICATORS

§  Sales to Budget

§  Comparative Lodge Growth

§  IPT (Items Per Traction)

§  Average $

§  Wage Control

§  Stock Management

KEY TASKS / ACCOUNTABILITIES

1.    Managing and Maximizing Lodge sales

2.    Talent Management and Retention

3.    Administration and Security

4.    Customer Service

5.    Visual and Merchandising Management

6.    Best Practice of Company Values

7.    Operations Management

 Additional Duties - 

§  Assist the Lodge Manager with the operation of the retail Lodge.

§  Complete the duties and responsibilities of the Lodge Manager in his/her absence.

§  Assisting the Manager in managing and motivating the team to increase sales and ensure efficiency.

§  Managing stock levels through POS management, stock refill and communication with stock managers at head office. Through effective stock management you (as the is the Lodge Manager) are also responsible for acceptable stocktake results.

§  Assisting the Lodge Manager in analyzing sales figures and forecasting future sales to maximize profits;

§  In the absence of the Lodge Manager you will be responsible in dealing with team issues.

§  Sitting in with the Lodge Manager on interviewing potential candidates; conducting appraisals and performance reviews; and providing or organizing training and development for the team;

§  Ensuring standards for quality, customer service and health and safety are met.

§  Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitoring what local competitors are doing;

§  Take part in Planning and conducting weekly sales meetings for the team to discuss latest sales techniques, new products, overall performance and other topics (s) you and the Lodge Manager see appropriate to discuss in order to promote high moral team spirit and cohesion.

§  Maintain all safety and security policies of the Company, including locking and securing of BookLodge at closing time, cash volume in the cash registers and cash deposits in Lodge safe.

§  Communicate and uphold all company policies, rules and regulations, while maintaining a productive and pleasant customer and working environment.

§  Coordinate and supervise Lodge housekeeping, maintenance and repair with the Lodge Manager.

§  Merchandising the Lodge as per visual merchandising guide and recovering after sell through on a daily basis. You are also to co- ordinate and supervise that all visual standards are met at all times to ensure that brand is represented at the highest level.

KEY RELATIONSHIPS:  National Sales Manager, Area Manager, Lodge Manager, Sales Team, Coaching and Development Manager,  Visual/Brand Manager.

QUALIFICATIONS-

·       Customer service focused retail operations experience

·       A minimum of 1 year in a management capacity

·       Strong interpersonal communication Skills

·       Strong analytical skills

·       Exceptional Customer Service and Selling Skills

·       People Management and Development skills

·       Professional written and oral communication skills

·       Basic computer usage skills

PERSONAL ATTRIBUTES-

·       Demonstrated work ethic, integrity, loyalty, honesty and professional conduct

·       Results Driven

·       Desire to help others

·       Self Motivation and Great energy

·       Active, hands- on approach

·       Attention to Detail

·       “Can do”, Positive attitude

·       Believes in brand values/culture

·       Know how to have fun

POSITION OVERVIEW-

This position takes part in assisting and supporting the Lodge Manager and Assistant Manager in maximising sales and the day-to-day operations of the Lodge, while ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

 KEY PERFORMANCE INDICATORS

Sales to Budget

IPT (Items Per Transaction)

  Average $

Accessory Sales

  VIP Sign ups

KEY TASKS / ACCOUNTABILITIES

1. Sales

 2. Customer Service

3. Administration and Security

4. Maintaining visual Standards

5. Best Practice of Company Values

• Work with the Lodge team in the maximisation of sales and provision of exceptional customer service in accordance with the Rodd & Gunn sales training program and Sales Folder.

• Meeting set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured environment, with sales teams frequently expected to hit their targets;

• Stocking, replenishing and cleaning the Lodge

• Contribute to the minimisation of the Lodge’s costs and controllable expenses through pro-active and effective cost management.

• Effectively participate in administrative processes at a Lodge level and ensure compliance with all policies, procedures, standards and guidelines with respect to Finance and Administration, Stock Control, Point of Sale, Quality, Visual Merchandising, Security and Occupational Health and Safety.

 • Support business direction and strategy in accordance with Rodd and Gunn directives, standards and guidelines.

• Adhere to company security policies in relation to cash handling, back room and safe security. • Participate in stocktaking

• Reflect brand values with personal presentation and dress standards. • Have a high level of product knowledge so that product features and benefits can be passed on to the customer.

KEY RELATIONSHIPS: General Manager, Area Manager, Lodge Manager, Assistant Manager, Sales Team, Coaching and Development Manager and Brand/Visual Merchandising Manager.

QUALIFICATIONS-

Customer service experience

Exceptional Customer Service and Selling Skills

  Professional written and oral communication skills

Basic computer usage skills

PERSONAL ATTRIBUTES-

• Demonstrated work ethic, integrity, loyalty, honesty and professional conduct

• Reliable • Self Motivation and Great energy

• Fashion Savy • Have Initiative

• Desire to learn and grow

 • “Can do”, Positive attitude

• Believes in brand values/culture

• Super Friendly- Know how to have fun

Position Title - Lodge Manager

Lodge Location - The Well, Toronto, Ontario

Reporting To - Area Manager & National Sales Manager

Role/s Reporting to you - Assistant Manager, Trainee Manager (if applicable) and Sales Team

POSITION OVERVIEW-

This role is responsible for the day-to-day management of the Lodge in accordance with the overall company policies and procedures while ensuring the efficient operation of all sales, operating and administrative functions of the Lodge.

The main focus of this role is to improve the commercial performance of the Lodge by increasing its turnover and maximizing profitability.

Daily responsibilities and accountabilities include coaching and developing the team, maximizing sales, stock management, visual merchandising and meeting customer demands and expectations through exceptional customer service and a passion for retail.

An Area Manager will support you in this role, however, you will be required to manage all aspects of your business, make decisions, resolve issues, meet deadlines and perform to company standards and expectations.

KEY PERFORMANCE INDICATORS

Sales to Budget

Comparative Lodge Growth

IPT (Items Per Traction)

Average $

Wage Control

Stock Management

KEY TASKS / ACCOUNTABILITIES

1. Managing and Maximizing Lodge sales

2. Talent Management and Retention

3. Administration and Security 

4. Customer Service

5. Visual and Merchandising Management

6. Best Practice of Company Values

7. Operations Management

Managing and motivating a team to increase sales and ensure efficiency.

Managing stock levels through POS management, stock refill and communication with stock managers at head office. Through effective stock management you are also responsible for acceptable stocktake results.

Analyzing sales figures and forecasting future sales through putting forward and executing business plans to maximize sales and the overall profitability and sustainability of the Lodge. You will also be required to communicate to your Area Manager sales figures, KPIs, weekly plans and team development coaching plans on a weekly basis.

Dealing with team issues: interviewing potential candidates; conducting appraisals and performance reviews; and providing or organizing training and development for your team;

Ensuring standards for quality, customer service and health and safety are met;

Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitoring what local competitors are doing;

Initiate changes and communicate ideas to the regional manager in order to improve the business and ensure the Lodge can compete effectively in the local market.

Plan and conduct weekly sales meetings for your team to discuss latest sales techniques, new products, overall performance, and other topics (s) you see appropriate to discuss in order to promote high morale team spirit and cohesion.

Maintain all safety and security policies of the Company, including the locking and securing of Lodge at closing time, cash volume in the cash registers and cash deposits in Lodge safe.

Communicate and uphold all company policies, rules and regulations, while maintaining a productive and pleasant customer and working environment.

Coordinate and supervise Lodge housekeeping, maintenance and repair.

Merchandising the Lodge as per visual merchandising guide and timelines as well as recovering after sell through on a daily basis. You are also required to co- ordinate and supervise that all visual standards are met in order to ensure that brand is represented at the highest level at all times.

KEY RELATIONSHIPS:  VP North Amercia, National Sales Manager of Canada, Area Manager, Assistant Manager, Sales Team, Visual/ Brand Manager and Shopping Centre and Marketing Managers.

QUALIFICATIONS-

• Customer service focused retail operations experience

• A minimum of 2-3 years in a management capacity

• Strong interpersonal communication skills

• Strong analytical skills

• Exceptional Customer Service and Selling Skills

• People Management and Development skills

• Professional written and oral communication skills

• Basic computer usage skills

PERSONAL ATTRIBUTES-

• Demonstrated work ethic, integrity, loyalty, honesty and professional conduct

• Results Driven

• Desire to help others

• Self Motivation and Great energy

• Active, hands- on approach

• Attention to Detail

• “Can do”, Positive attitude

• Believes in brand values/culture

• Know how to have fun

POSITION OVERVIEW-

This position takes part in assisting and supporting the Lodge Manager and Assistant Manager in maximising sales and the day-to-day operations of the Lodge, while ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

 KEY PERFORMANCE INDICATORS

Sales to Budget

IPT (Items Per Transaction)

  Average $

Accessory Sales

  VIP Sign ups

KEY TASKS / ACCOUNTABILITIES

1. Sales

 2. Customer Service

3. Administration and Security

4. Maintaining visual Standards

5. Best Practice of Company Values

• Work with the Lodge team in the maximisation of sales and provision of exceptional customer service in accordance with the Rodd & Gunn sales training program and Sales Folder.

• Meeting set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured environment, with sales teams frequently expected to hit their targets;

• Stocking, replenishing and cleaning the Lodge

• Contribute to the minimisation of the Lodge’s costs and controllable expenses through pro-active and effective cost management.

• Effectively participate in administrative processes at a Lodge level and ensure compliance with all policies, procedures, standards and guidelines with respect to Finance and Administration, Stock Control, Point of Sale, Quality, Visual Merchandising, Security and Occupational Health and Safety.

 • Support business direction and strategy in accordance with Rodd and Gunn directives, standards and guidelines.

• Adhere to company security policies in relation to cash handling, back room and safe security. • Participate in stocktaking

• Reflect brand values with personal presentation and dress standards. • Have a high level of product knowledge so that product features and benefits can be passed on to the customer.

KEY RELATIONSHIPS: General Manager, Area Manager, Lodge Manager, Assistant Manager, Sales Team, Coaching and Development Manager and Brand/Visual Merchandising Manager.

QUALIFICATIONS-

Customer service experience

Exceptional Customer Service and Selling Skills

  Professional written and oral communication skills

Basic computer usage skills

PERSONAL ATTRIBUTES-

• Demonstrated work ethic, integrity, loyalty, honesty and professional conduct

• Reliable • Self Motivation and Great energy

• Fashion Savy • Have Initiative

• Desire to learn and grow

 • “Can do”, Positive attitude

• Believes in brand values/culture

• Super Friendly- Know how to have fun

Part Time Sales Associate - R&G X Hudson Bay Chinook Centre

RODD & GUNN New Zealand is a classic menswear lifestyle brand with over 155 locations globally.  We began a northern hemisphere journey 10 years ago in the USA, on the back of that success today we continue our retail expansion into Canada.

 Having successfully traded for the last 3 seasons as a wholesale partner with Hudson Bay (Canada’s most iconic department store chain), we are now converting these 25 Hudson Bay doors into a full concession model. These will be staffed with our own retail teams and will launch a new chapter in our global expansion. 

Rodd & Gunn treats department store concessions just like standalone retail stores; our own team, our own inventory, our own fixtures and fit outs, and our own sales culture and customer service experience. We exist to create products and experiences that make our customer feel great! 

Join a fun, competitive, and successful brand that is growing quickly across north America.  Our heritage dates to 1946 and we have a proven track record in Hudson Bay, this is an opportunity to join a new and exciting brand in Canada without the risk while enjoying a competitive wage + commission remuneration package. 

If you are an outgoing, energetic, sales associate who is passionate about fashion and customer service, and you want to be part of a retail family that truly cares about people & product then this role is for you.   

Applicants must:

·         Have a minimum 2 years menswear or womenswear customer facing sales experience with a proven track record of results.

·         Be passionate about fashion and creating relationships with customers

·         Be a charismatic, energetic, and fun person

·         Be a great storyteller

Benefits:

·         A competitive wage + commission package

·         Generous staff discount

·         International Career opportunities

·         An amazing team culture

·         Brand heritage dating back to 1946

·         An extensive training and support program

POSITION OVERVIEW-

This position takes part in assisting and supporting the Lodge Manager and Assistant Manager in maximising sales and the day-to-day operations of the Lodge, while ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

 KEY PERFORMANCE INDICATORS

Sales to Budget

IPT (Items Per Transaction)

  Average $

Accessory Sales

  VIP Sign ups

KEY TASKS / ACCOUNTABILITIES

1. Sales

 2. Customer Service

3. Administration and Security

4. Maintaining visual Standards

5. Best Practice of Company Values

• Work with the Lodge team in the maximisation of sales and provision of exceptional customer service in accordance with the Rodd & Gunn sales training program and Sales Folder.

• Meeting set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured environment, with sales teams frequently expected to hit their targets;

• Stocking, replenishing and cleaning the Lodge

• Contribute to the minimisation of the Lodge’s costs and controllable expenses through pro-active and effective cost management.

• Effectively participate in administrative processes at a Lodge level and ensure compliance with all policies, procedures, standards and guidelines with respect to Finance and Administration, Stock Control, Point of Sale, Quality, Visual Merchandising, Security and Occupational Health and Safety.

 • Support business direction and strategy in accordance with Rodd and Gunn directives, standards and guidelines.

• Adhere to company security policies in relation to cash handling, back room and safe security. • Participate in stocktaking

• Reflect brand values with personal presentation and dress standards. • Have a high level of product knowledge so that product features and benefits can be passed on to the customer.

KEY RELATIONSHIPS: General Manager, Area Manager, Lodge Manager, Assistant Manager, Sales Team, Coaching and Development Manager and Brand/Visual Merchandising Manager.

QUALIFICATIONS-

Customer service experience

Exceptional Customer Service and Selling Skills

  Professional written and oral communication skills

Basic computer usage skills

PERSONAL ATTRIBUTES-

• Demonstrated work ethic, integrity, loyalty, honesty and professional conduct

• Reliable • Self Motivation and Great energy

• Fashion Savy • Have Initiative

• Desire to learn and grow

 • “Can do”, Positive attitude

• Believes in brand values/culture

• Super Friendly- Know how to have fun